DOMINICAN CALL CENTER JOBS

Demand for Call Center Professionals On the Rise

The US call center industry started outsourcing many of its positions overseas during the 1990s and the outsourcing demand keeps growing and growing and now more than ever B2B Business is one of the most competitive job fields in the Dominican Republic. the US Bureau of Labor Statistics expects call-center employment to grow 38% between 2012 and 2022: a rate nearly twice that of other support occupations. While new centers continue to open and expand—often in employment-challenged Cities like Santiago and San Francisco de Macoris—the demand for both entry- and management-level employees is growing in Santo Domingo.

 

And though it may be true that few would describe a call center position as their “dream job,” much of the reasoning behind that occupational stigma is outdated. The truth is, for the right candidates, jobs in modern call centers have a great deal to offer. there’s a “totem pole” of call centers, based on their primary role. “At the very bottom would be the agents in outbound telemarketing centers,” our Executive Director John Rodriguez says  “These are the ones calling on prospective—not existing—clients. That is where you very often will get the highest compensation, because it’s recognized that it’s the hardest job.” In other words: those at the bottom of the totem pole typically have more challenging customer service interactions, but they are compensated for this with higher starting pay. As you move up the totem pole, the customer interactions become generally smoother—but these roles also tend to have experience requirements. What really sets a call center career apart, however, is the future earnings potential. For comparison: call center supervisor and retail store manager are similar mid-career positions.

 

Another good reason why you should work in a call center is that Call center agents have over a hundred conversations per day. For each, they’ll have a checklist of specific tasks they must perform, such as starting with the correct greeting, asking the required questions and entering relevant data from the call. Each call is an opportunity for agents to either improve their efficiency, or learn from their mistakes. Call center agents have more such opportunities per hour than those in most other occupations have in a week. Call center jobs use a set of skills which, to many people, come naturally: for example, being a “people person,” solving problems and communicating well.

 

Reliable Career Advancement:

We won’t hide the fact that call centers have a high rate of employee turnover. They are fast-paced environments, and new agents who find they aren’t cut out for the job usually do so very quickly. But people who do well in this type of environment can really thrive—and so can their careers. Speak English?  what are you waiting for? let us help you find the best paying job in the Dominican Republic...